Bear88 Privacy Policy — Member Data Protection

Introduction

Welcome to Bear88, Malaysia's leading online entertainment platform. We understand that when you register and use our services, you are entrusting us with your personal information — and we take that trust very seriously.

This Privacy Policy details how Bear88 collects, uses, stores, protects, and discloses your personal information when you access or use the Bear88 platform, whether through the website, mobile app, or any other channel provided by us.

This policy applies to all Bear88 platform users, including unregistered visitors, registered members, and anyone who interacts with any part of Bear88's services. By continuing to use our platform, you consent to the practices described in this Privacy Policy.

Bear88's Privacy Policy is drafted to comply with Malaysia Personal Data Protection Act 2010 (PDPA) as well as the latest international data protection standards. If you have any questions about how we handle your personal data, do not hesitate to contact our team through the channels listed at the end of this document.

Information We Collect

Bear88 collects various types of information depending on how you interact with our platform. The following are the main categories of data we collect:

Identity Information

• Full name as stated on a valid identity document.
• National identification number (MyKad), passport number, or other official identification document.
• Date of birth to verify the minimum age requirement of 18 years.
• Full current residential address including postcode and state.
• An active and reachable mobile phone number.
• A valid, actively used email address.

Financial Information

• Bank account number for withdrawal processing purposes.
• Relevant bank name and branch.
• Digital wallet information such as Touch 'n Go eWallet, GrabPay and similar.
• Records of all deposit and withdrawal transactions on the bear88 platform.

Technical & Usage Information

• The IP address of the device used to access the platform.
• Device type, model and operating system.
• Type and version of web browser used.
• Session log data including login time, session duration, and in-platform activity.
• General location data based on IP address (not precise GPS location).
• Gaming activity records including games played, bets placed, and wins.

How We Collect Data

Bear88 collects information through several different methods, depending on how you interact with our platform:

Directly from You

Information you voluntarily provide during the account registration process, KYC verification, submission of supporting documents, contacting the customer support team, or filling in any forms on the bear88 platform.

Automatically

When you use the Bear88 platform, our systems automatically record technical information such as your IP address, session data, click activity, and usage patterns. This data is collected using cookies, tracking pixels, and server logging technologies standard in the industry.

From Trusted Third Parties

In certain cases, Bear88 may receive information from registered third-party identity verification service providers, licensed payment service providers, and relevant regulatory bodies for legal compliance purposes.

Purpose of Personal Data Usage

Bear88 uses the personal data collected for legitimate purposes necessary for the operation of our platform. Each use of data has a clear justification:

Account Operations & Services

• Create and manage your bear88 account.
• Verify your identity during the KYC process for the security of all members.
• Process deposits and fund withdrawals accurately and securely.
• Provide access to all games and features on the bear88 platform.

Security & Compliance

• Detect and prevent fraud, money laundering and other illegal activities.
• Meet legal compliance obligations and regulatory requirements.
• Investigate any security incidents involving your account.
• Verify that users meet the minimum age requirement of 18 years.

Communication & Support

• Send important notifications related to your account, transactions and security.
• Respond to enquiries and complaints submitted to the bear88 support team.
• Inform you about bear88 promotions, bonuses and special offers (with the option to unsubscribe).

Service Improvements

• Analyse usage patterns to improve the platform's user experience.
• Conduct regular performance and security testing of the platform.
• Develop better new features and products for bear88 members.

Data Sharing with Third Parties

Bear88 does not sell or disclose your personal data to third parties for commercial purposes without your consent. However, there are limited situations where data sharing is necessary and permitted:

Authorised Service Providers

Bear88 works with selected third-party service providers to support platform operations, including licensed payment service providers, audited game software providers, identity verification (KYC) companies, and secure cloud computing service providers. All these providers are bound by strict confidentiality agreements and are only permitted to process your data in accordance with Bear88's instructions.

Legal Requirements

Bear88 may be required to disclose your personal information to relevant authorities when required by Malaysian law, a valid court order, or for the purposes of investigating financial crime and money laundering involving your account.

Protection of Vital Interests

In exceptional cases where data disclosure is necessary to protect your safety or that of others, Bear88 reserves the right to share the required information with the relevant parties.

Data Security Measures

Bear88 invests seriously in security infrastructure to ensure your personal data is always protected. The following are the technical and organisational measures we have in place:

Technical Security

• 256-bit SSL/TLS Encryption for all data transmitted between your device and bear88 servers.
• Encryption of data at rest for all sensitive information stored in our database.
• Multi-layer firewall and intrusion detection systems (IDS/IPS) active 24/7.
• Two-factor authentication (2FA) available to all bear88 member accounts.
• Real-time threat monitoring by the bear88 cybersecurity team.

Organisational Security

• Access to member personal data is strictly limited to staff who require it to perform their duties.
• All bear88 staff who handle personal data undergo regular data protection training.
• Internal and external security audits are conducted regularly to identify and address vulnerabilities.
• Comprehensive incident response procedures to address any data breaches promptly.

While bear88 takes all reasonable steps to protect your data, no system can guarantee 100% security. You also play an important role in safeguarding your account by using a strong password and never sharing your login credentials with anyone.

Cookies & Tracking Technologies

The bear88 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly. Below is an explanation of how cookies are used on bear88:

Types of Cookies Used

• Essential Cookies — required for core platform functions such as login, user sessions, and security. These cookies cannot be disabled.
• Performance Cookies — helps us understand how users interact with the platform for continuous improvement.
• Functional Cookies — stores your preferences such as language, region, and display settings for a more personalized experience.
• Analytics Cookies — used to analyze traffic patterns and platform usage in aggregate, without identifying individual users.

Managing Cookies

You can manage or disable non-essential cookies through your web browser settings at any time. However, disabling essential cookies may affect the functionality and security of the Bear88 platform. Bear88 does not use third-party cookies for targeted advertising purposes.

Your Privacy Rights as a bear88 Member

As a bear88 member and data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the bear88 support team via live chat or email. We will process your request promptly and notify you of the outcome within the timeframe required by law.

Data Retention & Deletion Period

Bear88 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable Malaysian law.

Data Retention Period Guidelines

• Active account data — retained for the duration your account remains active on bear88.
• Financial transaction records — retained for a minimum of 7 years in accordance with Malaysia's accounting and tax legal requirements.
• KYC records and identity verification — retained for a minimum of 5 years after account closure in accordance with anti-money laundering (AML) regulations.
• Support communication logs — retained for 2 years for reference and service quality improvement purposes.
• Technical data and system logs — retained for 12 months for security and debugging purposes.

Once the specified retention period has ended, your personal data will be securely deleted or anonymised in accordance with bear88's standard procedures. If you close your bear88 account, data not subject to legal retention obligations will be deleted within 30 working days.

Links to Third-Party Websites

The bear88 platform may contain links to third-party websites or services in certain contexts, such as game providers or payment partners. bear88 is not responsible for the privacy practices of those third-party websites and does not control their content or privacy policies.

We encourage you to read the privacy policy of every website you visit. The presence of third-party links on the bear88 platform does not imply that bear88 endorses or validates the content or privacy policies of those websites.

Children's Privacy

The bear88 platform is exclusively for users aged 18 and above. Bear88 does not intentionally collect any personal information from individuals under the age of 18.

Should bear88 discover that personal information has been collected from a person under the age of 18 without proper verification, bear88 will take immediate steps to delete that information from our systems. If you believe a child has registered on the bear88 platform, please contact our support team immediately so that action can be taken.

Changes to This Privacy Policy

Bear88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or platform improvements. Any material changes will be communicated to you via:

• In-platform notifications on bear88 when you log in.
• Notification emails sent to the email address registered to your account.
• Updates the "Last Updated" date at the top of this document.

We encourage you to review this Privacy Policy periodically, especially before using new features on the bear88 platform. Your continued use of our platform after any changes take effect indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or complaints regarding bear88's Privacy Policy or how we handle your personal data, our dedicated data privacy team is ready to assist.

Bear88 Support Channels

• Live Chat — available 24/7 on the bear88 platform for immediate response.
• Privacy Email — [email protected] (response within 1–3 business days).
• Official Telegram — via bear88's official verified Telegram channel.

When contacting us regarding privacy, please provide your account username, the type of request you wish to make, and any relevant details to help expedite the process. All privacy complaints will be handled in strict confidence and resolved within the timeframe stipulated by Malaysia's PDPA.